Strength through Connection


I am focused on developing exemplary customer and employee experiences to improve profitability and growth.


Optimize your business or organization and understand how your customers interact with it.


I've helped clients in the outdoors, wildlife, shooting industries, and more.
  • “Michelle did a thorough review of our shooting range and retailer programs that helped identify new opportunities for our association to enhance our member education and services and add additional value to NSSF membership.”

    - Chris Dolnack, Senior Vice President & CMO, National Shooting Sports Foundation


  • A Professional Hunter in Africa - What's That Gig Like?

    Posted July 16, 2018

    PH “Koos” DeWet checking a blood trail while tracking a warthog in South Africa in 2014.

    Professional Hunter, a title some hunters assume due to their hunting prowess and success.

    But, it’s an earned title in Africa. On my recent 10-day hunt in South Africa, I meet some wonderful…

    learn more »
  • Leading Meetings: A Plan for Success

    Posted July 3, 2018

    Please, not another meeting! Photo by Bernard Hermant on Unsplash

    “Wasted time”, “Redundant”, “Nothing is accomplished” and “No clear purpose;” these phrases appeared on sticky notes after I’d asked participants to post a meeting complaint. The question was asked as a part of a facilitation training I conducted and…

    learn more »
  • The Sounds (and Squirms) of Summer

    Posted June 7, 2018
    We are bonded by those special things in nature that each group enjoys. For our summer neighborhood, it is sunshine, the lake, the neighborhood lawn and yummy fish (caught with a few extra special worms). learn more »

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The Millennial Experience

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9 hours ago

Anavah Consulting LLC

What is your minimum customer service standard? It's important to treat all customers with this standard no matter how much money they spend. Shep explains...

Shep Hyken
Do you treat all your customers equally?
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This is why conducting round robin process at meetings is so important. If only extroverts are speaking with no time for introverts to process and contribute, then your business is missing out on half of the input and ideas of your employees.

CBS Sunday Morning
Do opposites REALLY attract?
Author Susan Cain says a culture that has long favored the charisma and likability of extroverts should not leave people who are quiet and reflective on the sidelines.
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My favorite customer experience guru, Shep Hyken says "The best customer service sets the bar for all customer service." Keep up with your customers, not your competition.

Shep Hyken
Are you keeping up with your customer's expectations on customer service?
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It is interesting how we "escaped" to the city years ago and now we find that we must "escape" to the woods. No surprises here - Nature is good for the soul.

Pay Attention: Exploring how forest bathing benefits both body and mind
Forest bathing is the practice of immersing yourself in nature by engaging the five senses
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