The Millennial Experience
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What is your minimum customer service standard? It's important to treat all customers with this standard no matter how much money they spend. Shep explains...
Do you treat all your customers equally? ... See MoreSee Less
1 week ago
This is why conducting round robin process at meetings is so important. If only extroverts are speaking with no time for introverts to process and contribute, then your business is missing out on half of the input and ideas of your employees.
CBS Sunday Morning
IN CASE YOU MISSED IT
Do opposites REALLY attract?
Author Susan Cain says a culture that has long favored the charisma and likability of extroverts should not leave people who are quiet and reflective on the sidelines. cbsn.ws/2L3aOtK ... See MoreSee Less
4 weeks ago
My favorite customer experience guru, Shep Hyken says "The best customer service sets the bar for all customer service." Keep up with your customers, not your competition.
Are you keeping up with your customer's expectations on customer service? ... See MoreSee Less
1 month ago
It is interesting how we "escaped" to the city years ago and now we find that we must "escape" to the woods. www.cbsnews.com/news/pay-attention-forest-bathing-therapy-effect-on-our-bodies-and-brains/. No surprises here - Nature is good for the soul.
Pay Attention: Exploring how forest bathing benefits both body and mind
Forest bathing is the practice of immersing yourself in nature by engaging the five senses ... See MoreSee Less