Strength through Connection

ABOUT

I am focused on developing exemplary customer and employee experiences to improve profitability and growth.

OUR SERVICES

Optimize your business or organization and understand how your customers interact with it.

OUR PROJECTS

I've helped clients in the outdoors, wildlife, shooting industries, and more.
  • “Michelle did a thorough review of our shooting range and retailer programs that helped identify new opportunities for our association to enhance our member education and services and add additional value to NSSF membership.”

    - Chris Dolnack, Senior Vice President & CMO, National Shooting Sports Foundation

Blog

  • Closing a Meeting with Energy and Commitment

    Posted July 31, 2018
    When leaders aren't closing a meeting by reviewing accomplishments, addressing feelings and committing to next actions, meetings don't succeed. learn more »
  • A Professional Hunter in Africa - What's That Gig Like?

    Posted July 16, 2018
    Professional Hunter, a title some hunters assume due to their hunting prowess and success. But, it’s an earned title in Africa. On my recent 10-day hunt in South Africa, I meet some wonderful professional hunters – or “PH” as they’re called. A PH is required to accompany every foreign hunter there. learn more »
  • Leading Meetings: A Plan for Success

    Posted July 3, 2018

    Please, not another meeting! Photo by Bernard Hermant on Unsplash

    “Wasted time”, “Redundant”, “Nothing is accomplished” and “No clear purpose;” these phrases appeared on sticky notes after I’d asked participants to post a meeting complaint. The question was asked as a part of a facilitation training I conducted and…

    learn more »

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Women’s Initiative – Recreational Boating and Fishing Foundation

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1 month ago

Anavah Consulting LLC

What is your minimum customer service standard? It's important to treat all customers with this standard no matter how much money they spend. Shep explains...

Shep Hyken
Do you treat all your customers equally?
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This is why conducting round robin process at meetings is so important. If only extroverts are speaking with no time for introverts to process and contribute, then your business is missing out on half of the input and ideas of your employees.

CBS Sunday Morning
IN CASE YOU MISSED IT
Do opposites REALLY attract?
Author Susan Cain says a culture that has long favored the charisma and likability of extroverts should not leave people who are quiet and reflective on the sidelines. cbsn.ws/2L3aOtK
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