Strength through Connection

ABOUT

I am focused on developing exemplary customer and employee experiences to improve profitability and growth.

OUR SERVICES

Optimize your business or organization and understand how your customers interact with it.

OUR PROJECTS

I've helped clients in the outdoors, wildlife, shooting industries, and more.
  • “Michelle did a thorough review of our shooting range and retailer programs that helped identify new opportunities for our association to enhance our member education and services and add additional value to NSSF membership.”

    - Chris Dolnack, Senior Vice President & CMO, National Shooting Sports Foundation

Blog

  • The Sounds (and Squirms) of Summer

    Posted June 7, 2018
    We are bonded by those special things in nature that each group enjoys. For our summer neighborhood, it is sunshine, the lake, the neighborhood lawn and yummy fish (caught with a few extra special worms). learn more »
  • Customers: Knowing is Growing

    Posted May 25, 2018

    Not knowing customers is messy business. Photo by Phad Pichetbovornkul on Unsplash

    You may be thinking; “Of course you know your customers or you wouldn’t be in business.” Now, if your business is consistently growing, you could be right. If growth isn’t happening, let me share some advice.

    Many…

    learn more »
  • Stress and Success: A Conflict Primer

    Posted April 13, 2018
    Prior to acting on a conflict, understand the basics of conflict and stress. Here are three pre-requisites to approaching conflict and why good facilitation of conflict matters. learn more »

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The Millennial Experience

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My favorite customer experience guru, Shep Hyken says "The best customer service sets the bar for all customer service." Keep up with your customers, not your competition.
www.facebook.com/ShepHykenSpeaker/videos/2149822435031339/

Shep Hyken
Are you keeping up with your customer's expectations on customer service?
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It is interesting how we "escaped" to the city years ago and now we find that we must "escape" to the woods. www.cbsnews.com/news/pay-attention-forest-bathing-therapy-effect-on-our-bodies-and-brains/. No surprises here - Nature is good for the soul.

Pay Attention: Exploring how forest bathing benefits both body and mind
Forest bathing is the practice of immersing yourself in nature by engaging the five senses
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Comment on Facebook

2 weeks ago

Anavah Consulting LLC

I had a great day conducting a facilitation skills workshop for about 50 fish and wildlife agency staff. After the workshop, I couldn't help but notice the awesome tribute to the National Wildlife Refuge system and President Theodore Roosevelt. Now I have a few more places to add to my adventure list. ... See MoreSee Less

I had a great day conducting a facilitation skills workshop for about 50 fish and wildlife agency staff. After the workshop, I couldnt help but notice the awesome tribute to the National Wildlife Refuge system and President Theodore Roosevelt. Now I have a few more places to add to my adventure list.

1 month ago

Anavah Consulting LLC

Even though I've been in business for a while we finally had the official event today. I enjoyed meeting the Chamber Ambassadors and receiving my first dollar award. ... See MoreSee Less